MaidEasy
Uptropy Ltd.
Taxiarchon Avenue 45
8036 Paphos
Cyprus
These General Terms and Conditions (hereinafter "T&Cs") govern the use of the online platform (hereinafter "Platform") operated by Uptropy Ltd., Taxiarchon Avenue 45, 8036 Paphos, Cyprus (hereinafter "Platform Operator" or "we") by its users. Users can be both natural or legal persons who request cleaning services (hereinafter "Customers"), as well as independent contractors or companies that offer cleaning services (hereinafter "Service Providers").
These T&Cs apply exclusively to the usage relationship between the Platform Operator and the users (Customers and Service Providers) regarding the use of the platform. They do not govern the contractual relationship between Customer and Service Provider regarding the provision of the cleaning service itself. Deviating or supplementary conditions of the users do not apply unless we expressly agree to their validity in writing.
If individual agreements are made between the Platform Operator and a user that deviate from these T&Cs, these individual agreements take precedence.
The Platform Operator provides an online platform through which Customers can search for and book cleaning services and Service Providers can offer their cleaning services and receive orders. The subject of the contract is therefore the facilitation of the initiation and conclusion of contracts for cleaning services between Customers and Service Providers via the technical infrastructure of the platform.
The Platform Operator acts exclusively as an intermediary. It does not become a party to the service contracts concluded between Customers and Service Providers. The fulfillment of the contracts concluded via the platform is solely the responsibility of the respective Customers and Service Providers.
The Platform Operator is entitled to further develop, adapt or restrict the functions and design of the platform at any time, provided that this is reasonable for the users, taking into account the interests of the Platform Operator. There is no entitlement to the retention of certain functions.
3.1 The use of the platform as a Customer or Service Provider requires registration and acceptance of these T&Cs and our Privacy Policy. Upon completion of the registration, a free-of-charge usage contract between the user and the Platform Operator is established. There is no entitlement to registration.
3.2 Customers can submit requests for cleaning services via the platform by providing the required information (e.g., location, time, scope of cleaning). This request constitutes an offer by the Customer to conclude a service contract with a suitable Service Provider.
3.3 The Platform Operator forwards the request to potentially suitable Service Providers. A Service Provider can accept the Customer's offer by confirming it via the platform. With this acceptance, the contract for the cleaning service is established directly between the Customer and the accepting Service Provider. The Platform Operator informs the Customer about the successful mediation.
3.4 The Platform Operator does not guarantee that a suitable Service Provider will be found for every request from a Customer and that a contract will be concluded.
3.5 Service Providers can indicate their availabilities, qualifications, and conditions via their profile on the platform. They commit to keeping this information current and truthful.
3.6 Cancellations or rebookings of agreed cleaning appointments are governed by the agreements between Customer and Service Provider or the cancellation conditions set by the Service Provider, which may be visible on the platform. The Platform Operator may process cancellation fees on behalf of the Service Provider. Customers are requested to communicate cancellations or change requests as early as possible via the platform. For very short-notice cancellations or no-shows of the Customer for the appointment, cancellation fees may apply according to the Service Provider's conditions.
Complaints regarding the cleaning service performed should be directed directly to the respective Service Provider. The Platform Operator can assist in communication upon request but is not responsible for rectifying defects. We recommend reporting defects immediately, ideally within 48 hours after service provision, attaching evidence (e.g., photos) to the Service Provider.
4.1 The usage contract between the user and the Platform Operator is concluded for an indefinite period.
4.2 Users can terminate the usage contract at any time without observing a notice period by deleting their account or by notifying the Platform Operator in text form (e.g., email). Existing bookings or obligations from mediated service contracts remain unaffected and must be handled separately in accordance with the agreements with the respective contractual partner (Customer/Service Provider), if applicable.
4.3 The Platform Operator can also terminate the usage contract at any time with a notice period of two weeks.
4.4 The right of both parties to extraordinary termination for good cause remains unaffected. A good cause exists for the Platform Operator in particular if the user repeatedly or seriously violates these T&Cs or applicable law.
5.1 Users are obligated to provide truthful and complete information when registering and using the platform and to keep their data (in particular contact details and, if applicable, payment information) up to date. Access data must be kept secret and may not be passed on to third parties.
5.2 Customers are obligated to grant Service Providers access to the premises to be cleaned at the agreed appointment and to ensure the necessary conditions for service provision (e.g., electricity, water), unless otherwise agreed between Customer and Service Provider. Any needed special cleaning agents or equipment are either to be provided by the Customer or agreed upon in advance with the Service Provider.
5.3 Service Providers are obligated to perform the offered cleaning services carefully, professionally, and according to the agreements with the Customer. They must have the required permits, qualifications, and insurance (especially business liability insurance) and be able to prove this upon request. Service Providers act as independent contractors on their own account and risk.
5.4 Users may not misuse the platform, in particular, they may not post illegal content or take actions that could impair the functionality of the platform. Communication via the platform must be respectful.
5.5 The Platform Operator provides the technical platform and strives for high availability. However, it does not guarantee uninterrupted accessibility. Maintenance work will be carried out during low-usage times if possible and will be announced.
5.6 The Platform Operator conducts a plausibility check of the information provided by Service Providers but does not guarantee its accuracy or the quality of the services provided by the Service Providers. Ratings by Customers can help in the selection.
6.1 The use of the platform for searching and booking services is generally free of charge for Customers. For the mediation of orders, the Platform Operator may charge Service Providers a service fee or commission, the amount and modalities of which are agreed separately.
6.2 The prices for cleaning services are set by the Service Providers and displayed on the platform. They are generally inclusive of statutory VAT, provided that the Service Provider is subject to VAT and indicates this.
6.3 Payment for the cleaning service takes place directly between Customer and Service Provider according to their agreement. The Platform Operator may optionally offer a function for payment processing via the platform (e.g., via external payment service providers). If the Customer uses this function, they authorize the Platform Operator or the commissioned payment service provider to collect the agreed amount on behalf of the Service Provider. The available payment methods are displayed on the platform.
6.4 Invoicing for the provided cleaning service is done exclusively by the Service Provider to the Customer. The Platform Operator does not issue invoices for the cleaning service itself.
6.5 Users agree to receive invoices for any service fees of the Platform Operator and communications in connection with payment processing primarily electronically (e.g., via email or through the user account).
A right to offset against the Platform Operator is only available to the user if their counterclaims have been legally established or are undisputed or recognized by the Platform Operator. A right of retention can only be exercised by the user to the extent that their counterclaim is based on the same contractual relationship (usage contract). These restrictions do not apply to claims of the user in the direct contractual relationship with the other user (Customer/Service Provider).
8.1 The Platform Operator is liable for damages – regardless of the legal grounds – only in case of intent and gross negligence. In case of simple negligence, the Platform Operator is only liable a) for damages resulting from injury to life, body, or health, b) for damages resulting from the breach of a material contractual obligation (obligation whose fulfillment is essential for the proper execution of the usage contract and on whose compliance the user regularly relies and may rely); in this case, however, liability is limited to compensation for the foreseeable, typically occurring damage.
8.2 The limitations of liability resulting from Section 8.1 do not apply if the Platform Operator has fraudulently concealed a defect or has assumed a guarantee for the quality of an item or service. The same applies to claims of the user under the Product Liability Act.
8.3 The Platform Operator expressly assumes no liability for the provision or quality of cleaning services arranged via the platform or for damages that arise in the context of service provision by the Service Provider to the Customer or vice versa. Claims arising from this are to be clarified exclusively between Customer and Service Provider. The Platform Operator is also not liable for the accuracy and completeness of information provided by users or for the behavior of users among themselves.
8.4 The limitations of liability also apply in favor of the legal representatives and vicarious agents of the Platform Operator if claims are made directly against them.
9.1 The users (both Customers and Service Providers) commit to not directly handling business relationships regarding cleaning services initiated via the platform among themselves, bypassing the platform to avoid any service fees of the Platform Operator. This applies for the duration of the usage contract and for a reasonable period after its termination, provided that the contact was originally established via the platform.
9.2 Any direct commissioning of a Service Provider known through the platform by a Customer (or conversely, the direct approach of a Customer by a Service Provider) for services that are typically booked via the platform, bypassing the platform, is prohibited unless the Platform Operator has previously agreed to this in writing.
9.3 In case of a violation of this non-circumvention clause, the Platform Operator is entitled to demand an appropriate contractual penalty from the culpable user, the amount of which will be determined by the Platform Operator at its reasonable discretion and can be reviewed by a court in case of dispute. The assertion of further damages remains reserved. In addition, a violation can lead to the extraordinary termination of the usage contract.
10.1 If a user is a consumer within the meaning of Section 13 of the German Civil Code, they have a statutory right of withdrawal for the conclusion of the usage contract with the Platform Operator (i.e., for registration on the platform). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
**Withdrawal Instructions**
**Right of Withdrawal**
You have the right to withdraw from this usage contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract (completion of registration).
To exercise your right of withdrawal, you must inform us (Uptropy Ltd., Taxiarchon Avenue 45, 8036 Paphos, Cyprus, Email: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
**Effects of Withdrawal**
If you withdraw from this contract, we shall reimburse you all payments received from you (this concerns only any fees for the usage contract itself, not payments for mediated services), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services (of platform use) during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract. (Note: Since the basic usage contract is usually free of charge, this typically has no practical implications).
**Model Withdrawal Form**
(If you want to withdraw from the contract, please fill out this form and send it back.)
– To Uptropy Ltd., Taxiarchon Avenue 45, 8036 Paphos, Cyprus, Email: [email protected]:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)/use of the platform
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
10.2 This right of withdrawal applies exclusively to the usage contract with the Platform Operator. Any right of withdrawal for the contract regarding the cleaning service between Customer and Service Provider is governed by the statutory provisions and the agreements between these parties.
The Platform Operator collects, processes, and uses personal data of users within the framework of statutory provisions, in particular the EU General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG), insofar as this is necessary for the provision of the platform, the mediation of services, and the processing of the usage relationship. Detailed information on this can be found in our separate Privacy Policy, which is available on the platform.
12.1 These T&Cs and the usage relationship between the Platform Operator and the user are subject to the law of the Republic of Cyprus, excluding the UN Convention on Contracts for the International Sale of Goods. If the user is a consumer and has their habitual residence in another EU country, mandatory consumer protection provisions of that country remain unaffected by this choice of law.
12.2 If the user is a merchant, a legal entity under public law, or a special fund under public law, or has no general place of jurisdiction in Cyprus or another EU member state, or has moved their residence abroad after conclusion of the contract, or their place of residence is not known at the time the action is filed, the exclusive place of jurisdiction for all disputes arising from or in connection with this usage contract is the registered office of the Platform Operator in Paphos, Cyprus. Mandatory statutory provisions regarding exclusive places of jurisdiction remain unaffected.
12.3 The European Commission provides a platform for online dispute resolution (ODR), which you can find here: http://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Should individual provisions of these T&Cs be or become wholly or partially invalid, this shall not affect the validity of the remaining provisions. In place of the invalid provision, the statutory provisions shall apply, if available. If this would represent an unreasonable hardship for a contractual party, the contract as a whole shall become invalid. The same applies in the case of a regulatory gap.
Uptropy Ltd.
Taxiarchon Avenue 45
8036 Paphos
Cyprus
Version: 31.03.2025
